Welcome to Freddy Hirsch. We respect your privacy and are committed to protecting your personal information. This policy explains what we collect, why we collect it, and how you can control it. It applies to our website and all services we offer.

Information we collect

We collect information in two ways — directly from you, and automatically as you use our site.

Information you provide directly:

• –Name, email address, and phone number when you fill out a contact or enquiry form
• –Payment and billing information when purchasing services
• –Communications you send us via email or chat

How we use your information

We use your information only for legitimate business purposes:

• –To respond to enquiries and provide our services
• –To send marketing emails, where you have opted in

How we share your information

We do not sell your personal information. We share it only with trusted service providers who help us operate our business:

• –Analytics — Google Analytics (anonymised usage data)
• –Email — Mailchimp, for newsletters you've opted into
• –Hosting — Cloud infrastructure providers who store our data securely

All third parties are contractually required to handle your data in accordance with applicable privacy laws and our standards.

Security

We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. This includes encrypted data transmission (HTTPS), access controls, and regular security reviews.

Data retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law:

• –Marketing data is deleted within 30 days of unsubscribing
• –Website analytics data is retained for 26 months, then anonymised

Your rights

Depending on your location, you may have the following rights regarding your personal data:

• –Objection — Opt out of processing for marketing or profiling purposes
• –Withdrawal — Withdraw consent at any time where processing is consent-based

To exercise any of these rights, email us at Customerservice.nga@freddyhirsch.com. We will respond within 30 days.

Changes to this policy

We may update this policy from time to time. When we do, we'll update the date at the top of this page. For significant changes, we'll notify you via email or a prominent notice on our website. Continued use of our services after changes take effect constitutes acceptance of the revised policy.